Privacy Policy

Florida Swimming Pools LLC (“FloPool,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit https://flopool.com, contact us, or engage our services.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, service details, and property address, when you fill out our forms or contact us.
Offline Information: Information shared with us during phone calls, site visits, or service appointments.
Payment & Billing Information: Collected in person when services are rendered; not processed directly through our website.
Website Data: Information collected through cookies, analytics, and similar tools (e.g., Google Analytics, Facebook Pixel).

2. How We Use Information

We use the information collected to:

Respond to service inquiries and provide pool maintenance, repair, and construction services.
Communicate with you about scheduling, billing, or service updates.
Send marketing communications, promotions, or updates about FloPool services.
Coordinate with licensed third-party contractors, when required for certain projects.

We may share your information with trusted third-party contractors who assist us in providing services (e.g., construction, remodeling).
We may share information with third-party service providers we use for hosting, communication, analytics, and marketing.
We do not sell your personal data.

4. Data Security & Retention

FloPool takes reasonable measures to protect personal data against unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
We retain your personal information until you request its deletion.

5. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request corrections to your personal information.
Request deletion of your personal information.

To exercise these rights, please contact us at: cs@flopool.com.

6. Children’s Privacy

Our services and website are not directed to children under 13, and we do not knowingly collect information from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it.

7. Governing Law

This Privacy Policy is governed by the laws of the State of Florida. Any disputes shall be resolved exclusively in Miami-Dade County, Florida.

8. Updates to This Policy

FloPool reserves the right to update or modify this Privacy Policy at any time without prior notice. Continued use of our website or services constitutes acceptance of the most current version. Please check this page periodically for updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Florida Swimming Pools LLC (FloPool)
Email: cs@flopool.com
Website: https://flopool.com